Case Study - Enhancing the AI Experience for Online Shops

Overview

Zipchat, an AI-powered chatbot solution for online stores, came to us looking to enhance their platform’s capabilities and optimize its performance. They had an established product but needed improvements in several areas, including reducing prompt costs, enhancing automation, and integrating third-party tools. We took on the challenge of refining existing features and developing new ones to improve overall efficiency and user experience.

Our primary goals were:

• Improving the chatbot's prompt effectiveness for more accurate responses at lower costs.
• Seamlessly integrating Hubspot CMS for marketing deals and customer.io for automating customer communication, including milestone emails.
• Implementing and optimizing the Shopify API to streamline product updates.
• Enhancing scraping capabilities to ensure the chatbot stays relevant and up-to-date.
• Connecting a vector database for handling larger customer data efficiently.
• Setting up Stripe API for seamless payment processes.
• Developing a comprehensive welcome signup flow with custom business logic tailored to each user’s needs.
• Building an admin dashboard that gives a better overview of business costs and customer management, offering deeper insights for decision-making.

What We Did

Results

The work we did with Zipchat resulted in more efficient operations and significant improvements in user engagement. The enhancements to the chatbot's prompt handling and API integrations have led to reduced costs, faster data updates, and a more streamlined process for online shop owners who rely on Zipchat for their customer interaction needs.

Our ongoing collaboration ensures that Zipchat continues to grow and adapt to the needs of online businesses worldwide.